Terms of Service

The Service is informational and advisory. Except where you expressly enable a guarded write-back integration that we make available and you separately authorize, the Service does not:

• set, change, publish, or transmit your prices;
• execute purchases, contracts, repricing, or any other commercial action on your behalf;
• guarantee the accuracy, completeness, timeliness, or legality of any competitor price or other Output; or
• guarantee any particular margin, revenue, sales, ranking, or business result.

Where you enable a write-back or automation feature — including an approval-gated price write-back integration (available on qualifying plans) or, on Max and Enterprise plans, an opt-in autonomous write-back mode that applies changes automatically within guardrails you configure — it operates only according to your configuration and authorization (including any review steps, permission controls, and human checkpoints you enable), and you remain responsible for the resulting actions.

Paid features require a Subscription. Fees, billing term, and usage caps are those shown at the time of purchase. Unless stated otherwise, fees are quoted exclusive of taxes; you are responsible for applicable taxes, and for any costs you incur under a BYO Key (§10). Payments are processed by our payment processor (Stripe); you authorize us and Stripe to charge your selected payment method.

Each plan includes fixed usage caps (for example, on runs, catalog size, retailers, schedules, and members). Caps are hard on the Basic and Enterprise plans. On the Pro and Max plans, you may separately opt in, from Settings → Billing, to usage-based overage billing; until you opt in, your cap remains hard. Once enabled, research units used beyond your monthly cap are metered at the overage rate published for your plan and billed in arrears, subject to any spend ceiling you configure. On the Basic, Pro, and Max plans, you may also purchase prepaid research-unit credits (see “Prepaid research-unit credits” below) to extend your monthly research-unit cap without changing plan or enabling overage; caps other than the research-unit cap (catalog size, retailers, schedules, and members) remain hard regardless of your credit balance. If you have no remaining credits, do not opt in to overage billing, or are on the Enterprise plan (where credits are not sold and overage does not apply), your research-unit cap stays hard once any credit balance is exhausted, and you must purchase more credits, opt into overage (Pro/Max), upgrade your plan, or, for Enterprise, contact us for more capacity.

On the Basic, Pro, and Max plans, you may separately purchase prepaid research-unit credits from Settings → Billing, in any quantity of 100 units or more, at the per-unit rate shown for your plan and workspace currency. Credit purchases are one-time charges, are not subject to the auto-renewal described in §9, and — like other fees — are non-refundable except as required by applicable law or as provided by the limitation of liability in §14. Credits are tied to your workspace and are not transferable to another workspace or account. When a run’s research-unit needs exceed your plan’s included monthly allocation, the excess draws from any prepaid credit balance before usage-based overage billing (where enabled) applies. Credits do not expire on their own, except that credits held by a personal-domain, credit-funded workspace are subject to the 90-day archived-state timeline described below if the balance reaches zero and is not topped up. Credits are not sold on the Enterprise plan, which has a custom, unlimited allocation instead. If a run that drew on your prepaid credit balance terminates in a failed state, the credits it consumed are automatically reversed and restored to your workspace’s balance — you are not charged, and no separate request is needed. Usage-based overage charges (see “Usage caps” above) for runs that complete successfully are billed and, like other fees, are non-refundable except as required by applicable law, as provided by the limitation of liability in §14, or by our own discretionary adjustment.

On the Basic, Pro, and Max plans (not offered on Enterprise), you may separately attach an optional Monthly Monitoring add-on from Settings → Billing, at the per-tier monthly rate shown for your plan ($49 / $99 / $149 per month, respectively; USD, local-currency equivalents apply). The add-on enables autonomous, schedule-driven research runs for your workspace and a weekly KPI summary email, and is billed as a recurring Stripe subscription item alongside your Subscription. You may attach or detach the add-on at any time, self-serve, from Settings → Billing; detaching stops future add-on charges and autonomous scheduling going forward. Runs the add-on triggers draw on your workspace’s own research-unit budget (included allocation, then prepaid credits, then usage-based overage where enabled) and remain subject to the same usage caps described above — the add-on does not grant additional free research units or bypass any cap.

On the Basic, Pro, and Max plans (not offered on Enterprise), you may separately purchase a one-time Platform Onboarding add-on, at the per-tier rate shown for your plan ($299 / $499 / $699, respectively; USD, local-currency equivalents apply), for operator-assisted (“concierge”) initial setup of your workspace — configuring retailers, importing your catalog, and applying a starter margin rule. The purchase is a one-time charge, is not auto-renewing, and is your consent for authorized Agnotiq platform operators to access your workspace, on a time-scoped basis, solely to perform that setup; every action an operator takes is recorded in your audit log. On completion, we grant your workspace one complimentary month of the Monthly Monitoring add-on described above, which lapses automatically at the end of that month unless you separately opt in to continue it at the standard rate — you are never charged for continued Monitoring without that separate action.

From time to time we may offer introductory or promotional discounts (for example, a percentage off for a limited number of billing cycles) on monthly Subscriptions, redeemable with a promotion code at checkout. Discounts apply only for the advertised window; once that window ends, your Subscription automatically renews at the then-current full monthly fee for your plan, with no action required on your part. Introductory discounts are not available on annual Subscriptions, cannot be combined with any other discount or operator-granted billing adjustment on the same Subscription, and may be limited, modified, or withdrawn at any time before redemption.

We may change fees. For a change that applies to your current Subscription, we will give you advance notice as required by law, and the change takes effect at your next renewal. Continuing to use the Service after a fee change takes effect constitutes acceptance of the new fees.

Subscriptions renew automatically for successive terms of the same length, at the then-current fee, until cancelled. You can cancel auto-renewal at any time from your billing settings (Stripe Customer Portal) or by contacting us.

When you cancel, your Subscription remains active until the end of the current paid term, and then does not renew. Cancellation does not, by itself, entitle you to a refund of fees already paid for the current term.

Except (a) as required by applicable law, or (b) as expressly provided by the limitation of liability in §14, fees are non-refundable, and partial periods are not refunded. Where §14 applies, our refund obligation is limited to the unused, pro-rated prepaid portion of the fees you paid for the then-current Subscription term — see §14 for the full cap.

If you supply your own Anthropic API key, agent inference for your workspace runs under your Anthropic account and your agreement with Anthropic. You are responsible for your BYO Key, for keeping it confidential, for your compliance with Anthropic’s terms, and for all usage and charges incurred under it. You can remove your BYO Key at any time, after which inference reverts to our managed configuration (subject to your plan).

We and our licensors own all rights in the Service, including its software, models configuration, prompts, design, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely for your internal business purposes and subject to these Terms. No other rights are granted.

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data and to generate Output, in each case to provide, secure, and improve the Service and as described in the Privacy Policy. You are responsible for keeping your own copies of important data.

Subject to the third-party rights in the underlying data and to these Terms, as between you and us you may use Output for your internal business purposes. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction. We may collect and use aggregated, de-identified data about use of the Service (which does not identify you or any individual) to operate and improve it.

To the maximum extent permitted by law, Agnotiq and its affiliates, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, sales, margin, business, anticipated savings, goodwill, opportunity, or data, or for any business interruption — in each case however caused and under any theory of liability (contract, tort, negligence, statute, or otherwise), even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose. In particular, we are not liable for any business or financial loss arising from your use of, or reliance on, any Output or Recommendation.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed, and your sole and exclusive monetary remedy is, a refund of the unused, pro-rated portion of the fees you have prepaid for the then-current Subscription term as of the date the claim arose (the “Outstanding Balance”). By way of example, if you prepaid for a twelve-month term and a claim arises with four months remaining, the cap equals four-twelfths of the fees paid for that term. If you have not paid any fees (for example, on a free, Basic, or trial plan), our aggregate liability is zero.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence). Where applicable law does not permit a limitation above, that limitation applies to the fullest extent permitted, and the remaining limitations remain in effect.

Workspaces opened with a personal email address run on prepaid credits rather than a recurring subscription. If such a workspace's credit balance reaches zero and is not topped up within a 90-day grace period (during which we send reminder notices and you may export your data, buy more credits, or archive the workspace yourself), we archive it. Archiving is not termination, account deletion, or workspace deletion, and it is reversible: an archived workspace stops running research checks but its Customer Data remains intact and isolated, you can download a full export of it at any time, and purchasing credits again fully reactivates it with your data restored, for up to 12 months from the date it was archived, as described in our Privacy Policy. After that 12-month window, the archived workspace and its Customer Data are permanently deleted and can no longer be reactivated.

A small number of price checks may require unusually more research effort than standard — for example, because a retailer’s page is unusually hard to parse, or the check needs more retries than expected. When a check’s actual research cost runs meaningfully above standard — as a guideline, more than about 25% above standard cost — it draws down your monthly allowance proportionally to its actual cost, rather than counting as a single standard-cost unit. This keeps your allowance aligned with real usage instead of a flat per-check count.

This fair-use mechanism applies only to checks run under our managed inference. If you supply your own Anthropic API key (§10), the corresponding inference is billed to and funded by your own Anthropic account and agreement, not our allowance — those checks are not subject to this fair-use drawdown.